Shipping policy
Processing Time
All orders are processed within 1–3 business days. During high demand periods, processing may take slightly longer. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Shipping times vary depending on your location:
UK & Europe: 7–14 business days
USA & Canada: 7–14 business days
Rest of World: 10–20 business days
Please note that delivery times may vary due to customs delays or carrier issues that are outside our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order at any time until it is delivered.
Delays
While we aim to deliver all orders on time, delays may occasionally occur due to high demand, customs processing, or carrier disruptions.
If your order is significantly delayed, please contact us at support@pawsmotions.com
and we will assist you.
Shipping Costs
We currently offer LIMITED TIME free shipping on all orders.
Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please contact us within 7 days. We will investigate the issue with the carrier and work toward a solution.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, you can contact us at: